Return & Refund Policy
Last updated: September 1, 2026
Because Fizze Bath products include personal-care and fragrance items, return requests are reviewed on a case-by-case basis.
Return Eligibility
- Products must be unopened, unused, and in their original condition and packaging to be considered for return.
- Opened or used products are not eligible for return because of health, hygiene, and product-safety considerations.
- Final-sale, clearance, customized, and personalized items cannot be returned unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Inspect your order when it arrives. Contact fizzebath@gmail.com within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the product and shipping packaging. After review, we may offer a replacement, store credit, or refund as appropriate. Please retain the item and packaging until we respond.
Requesting a Return
Email us before returning anything. Unauthorized returns may not be accepted. If a return is approved, we will provide instructions and the appropriate return address. Customers are responsible for return shipping costs on approved non-damage returns. Fizze Bath covers reasonable return or replacement costs when an order is damaged, defective, or incorrect.
Refund Timing
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Banks and card issuers may require additional processing time. Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or otherwise required by law.
Cancellations
Contact us as soon as possible to request cancellation. Requests are reviewed case by case and cannot be guaranteed after processing or shipment begins.
This policy does not limit rights provided by applicable law.